SmartService 4.0

Use of virtual and extended reality and of digital media  for service, training and maintenance work.

In the world of evermore complex machine design, AMAZONE,  via SmartService 4.0, is utilising the technology made possible by digital VR (Virtual Reality) and AR (Augmented Reality)  technologies to further enhance its learning, training and  repair processes in the sector of technical customer service  as well as assisting its customers in carrying out operational  advice routine and maintenance work.

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SmartTraining

In the virtual training world, scenarios on the basis of 3D-CAD data are created which allow the service technician to learn the maintenance and repair procedures so as to be able to later make use of the gained experience by putting it in practice.

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SmartInstruction

With the aid of special AR headsets, the AMAZONE Service specialists create a wide variation of modular maintenance and repair instructions, e.g. maintenance of a Pantera or a Profihopper.

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SmartSupport

With the aid of special software, AMAZONE offers the possibility of a widened communication spectrum. This can be used worldwide across a range of different terminals such as, for example, Android or iOS screens.

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SmartLearning

The interactive driver training portal offers customers, for example, who are new to a machine or needing a reminder about its operation, a comprehensive training programme laid out in easy to follow modules which can be accessed both online and offline via a PC or Tablet

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