Ownership of the machine could not be confirmed

Unfortunately, we could not verify through your sales partner that you are the owner of this machine. Please ensure that you are linked to the sales partner who is responsible for this machine. If this is the case, please ask your sales partner whether he has correctly registered the machine. 

1. Add machine ✓

2. Request to your sales partner 

3. Confirmation by the sales partner 

4. Apply for the guarantee

Do you have a problem or a question? If so, please contact our Support.

Please note that the machine must be within the contractual warranty period of usually 12 months after the initial start-up to be eligible for the manufacturer guarantee.

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