FAQ
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FAQ general
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Auf welchen Kanälen im Social Web kann ich Amazone finden?
Sie finden uns auf YouTube, Facebook und Instagram. Seit neustem sind wir auch bei Snapchat [amazonen-werke] vertreten.
Does AMAZONE offer factory tours?
If you are interested in a guided tour of the plant, you can apply here online for a “Factory tour for agriculturally oriented groups”.
Does AMAZONE send out a newsletter?
If you would like regular information regarding our new products, you can subscribe to our AMAZONE Newsletter free of charge. You can deregister at any time from our newsletter and your personal data will only be used for our newsletter.
What happens to my personal data?
You can find more information on this in the Privacy Policy.
What is AMAZONE doing to promote sustainability?
At AMAZONE, we understand sustainability as "active responsibility for the future". This way of thinking determines our long-term actions. It is our aim to operate efficiently, precisely and in an environmentally friendly way and to meet the economic and social requirements - both today and in the future for the benefit of future generations.
Designing sustainably, acting responsibly - the EnviroSafe concept.
Where do I find the Online Fan Shop?
The is the right place if you are looking for a jacket, a beautiful model or other fantastic articles.
A new screensaver for my PC?
You can download one of two different screen savers in the Screensaver section and use it on your PC.
Is there an AMAZONE magazine?
Yes, an AMAZONE magazine called "report" is issued twice a year. The magazine with the latest information about AMAZONE is intended for employees, customers and friends of the company. You can find the various issues here.
You wanted to go to the online mail order company amazon and not AMAZONE?
You can reach the amazon customer service on 0800 3638469.
In which channels in the social web can I find Amazone?
FAQ Products
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I am interested in an AMAZONE machine. Who is my nearest AMAZONE dealer?
Use our dealer search to find a dealer near you. Clicking on the dealer symbol provides you with the contact data of the dealer.
Who is my AMAZONE salesperson/contact for the sale of a machine in my area?
You can see which salesperson/factory representative is responsible for you on this map.
I am interested in promotions and offers. How do I obtain this information?
You will find current promotions and offers here or ask our specialist dealers for further information.
Where can I get price information?
Our specialist dealers will gladly inform you about current prices and promotional offers. Use our dealer search to find a dealer near you.
Is financing available for the purchase of a machine?
Protect your liquidity, gain financial leeway and use the advantages of financing tailored to your needs. You will find more information under AMAZONE FINANCE.
Where can I find information on operating and setting a machine?
Use our interactive AMAZONE SmartLearning to practise the operation of AMAZONE machines and to obtain further interesting information.
Where can I find operating instructions online?
All operating instructions for our products can be found on our Download Centre.
If you are looking for the operating instructions for a specific product, you can also use the "Instructions" menu item in the menu on the right of the respective product detail page. You can also use AMAZONE SmartLearning to train users of AMAZONE agricultural machinery interactively.Where can brochures for the products be ordered and where can I find information online?
All brochures for our products can be found in our Download Centre.
If you are looking for brochures for a specific product, you can also use the "Brochures" menu item in the menu on the right of the respective product detail page.My machine has a technical problem. Whom can I contact?
Agricultural machinery specialist dealers will gladly support you with technical issues and repairs. An overview of Amazone dealers can be found here.
If you are a specialist dealer and have questions, please use our service portals, such as the spare parts portal, info-portal, Amazone Ticket System and many others. Access to the portals can be found in our dealer area.
FAQ Used machinery
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I am interested in a used machine. Who can I contact?
You will find information on the used machines page. You can also contact our representative for used machines, Mr Maik Winter.
Where can I buy used machines?
You will find a large number of pre-used AMAZONE agricultural and groundcare machines in the Database for second-hand machinery.
FAQ Service and Support
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I need a service technician to carry out maintenance on my machine. Who can I contact?
Please contact your AMAZONE dealer. If you do not know your local dealer, you can find them via the following link Dealer search. In addition, you can obtain a great deal of information on operating and setting a machine in AMAZONE SmartLearning.
I have lost my operating instructions, how do I get a replacement?
You will find all operating instructions in our Download Centre. In addition, you can obtain a great deal of information on operating and setting a machine in AMAZONE SmartLearning.
"Section Control - automatic part-width section control" is not working, what do I do now?
You will find the answer in our SmartLearning. More about this here AMAZONE SmartLearning (Terminals) Please check that the licences on your ISOBUS terminal are still active.
How do I perform a calibration test on my seed drill?
You will find the answer in our E-Learning. Read more here AMAZONE SmartLearning (sowing technology).
Where can I get advice and information on the spread pattern of my fertiliser spreader?
You will find our Online-FertiliserService and our FertiliserService APPs for your mobile phone in the FertilizerService section.
Where do I find the fertiliser database?
You will find the Online-FertiliserService here.
I have lost my operating instructions, how do I get a replacement?
You will find all operating instructions in our Download Centre. In addition, you can obtain a great deal of information on operating and setting a machine in AMAZONE SmartLearning.
FAQ Spare parts
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How can I find original spare parts?
As a farmer or contractor, you have access to all AMAZONEN-WERKE spare parts lists at any time via free access (without login). You can search for your desired spare parts and identify the respective part numbers directly via the AMAZONE spare parts portal.
Where can I order original spare parts?
Orders can be placed via your AMAZONE sales partner,
who can also activate your account for the AMAZONE online portal. After activation, you can order original AMAZONE spare parts online. Depending on availability, the order is delivered within a short time directly from the spare parts warehouse of our sales partner or directly from the AMAZONE spare parts centre. Your sales partner will advise you and take care of the invoicing.What are the main wearing parts?
Your machines are subjected to extreme use. Only original spare parts and wearing metal parts provide the durability and functionality expected from AMAZONE machinery. Original parts at fair prices pay for themselves in the end. You will find much more information in our Wearing parts catalogue.
FAQ Purchasing
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How is purchasing organised in the AMAZONE Group?
Purchasing in the AMAZONE Group is organised on a decentralised basis. In addition to the material group manager at the respective location, a cross-plant lead-buyer concept is implemented.
Which suppliers are we looking for?
You can see the material groups where we are looking for suppliers here.
How do I become a supplier?
We are constantly looking for new, efficient suppliers in the course of the continuous expansion of our company. Please apply by sending us a completed supplier questionnaire (form), so that we can consider a possible collaboration with your company.
You are welcome to enclose further information about your company (list of your machinery and a company brochure) with your application. Based on your service portfolio, responsible employees in our company can then be informed and possible face-to-face talks arranged.
Where do I find the General Terms and Conditions of the AMAZONE Group?
You can find the General Terms and Conditions of the AMAZONE Group here.
What are the requirements regarding the initial sample? (Initial sample test report instructions)
The requirements for the initial samples can be found here.
Where do I find the template for the AMAZONE initial sample report?
The template for the AMAZONE initial sample test report can be found here for electronic items and for all other materials.
FAQ Careers
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What is the best way to apply?
It is best to apply through the Job offers section of our website. Your application should include a covering letter, your curriculum vitae in tabular form and copies of your certificates so that we can process your application as quickly as possible.
Do you offer your employees the opportunity of further training?
AMAZONE offers its employees many opportunities for further training with a wide choice of seminars in our "AmaTrain" programme. In addition to this, opportunities to improve your personal and professional skills are provided.
Can I apply for several jobs at the same time?
Yes, you can apply for several jobs at the same time
Is knowledge of agricultural technology essential?
We are looking for committed, creative employees who are enthusiastic about our company. An agricultural background and knowledge of agricultural technology are an advantage but not absolutely necessary.
When will I receive a reply?
After you have sent us your application, you will automatically receive confirmation from our applicant management system. You will also receive confirmation of receipt from our human resources department, no later than 2 working days from receipt of your application.
How should I send my documents?
You can send us your documents in a PDF document. Please ensure that the maximum size of 8 MB is not exceeded.
How do I learn the ropes?
We assign a mentor to all employees. This is an experienced employee from your new department. You will also receive a detailed induction schedule.
How long can I apply for an advertised position?
You can apply for as long as the position is advertised here. Otherwise, we also welcome speculative applications.
Whom can I contact if I have any further questions?
The contact persons at AMAZONE vary depending on the location, so look up the appropriate contact person here.
How do I prepare myself? (job interviews, selection procedures, etc.)
To prepare for the selection process, you should familiarise yourself both with our company and with the job you are applying for. We want to take the opportunity to get to know you personally and learn more about your specialist knowledge and experience, skills and interests. We would also like to introduce you to our company and the wide range of products which we offer. It goes without saying that we will also be pleased to answer your questions.
How can I search for jobs?
You can find the current job offers here. You can also use this site to have regular job information sent to you.
FAQ marketing and press
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Where can I find image material for my publications?
Our image database contains the released image material for our products and many things more - which you are free to use.
Subject to the conditions below, AMAZONEN-WERKE grants you usage rights for the media in our image database, including publications and commercial use:
- The media data is free of charge - i.e. available without special login - in the image database or the data may be transferred by AMAZONE to you in another way (e.g. by email).
- The image data should not be used in a negative context regarding the topics groundcare, agriculture, plant production and particularly AMAZONEN-WERKE.
- The media data may not be used in connection with the topics politics, religion or for erotic material.
- The media files may not be used for advertising by our suppliers without a discussion with us.
Exceptions from the above conditions require special permission.
Who is responsible for fairs, merchandising, advertising motives, etc.?
Our marketing department is responsible. All important links regarding the above topics can be found on the Marketing-Portal.
Where do I find the AMAZONE logo?
You can conveniently download the AMAZONE logos for the different application areas in one pack. It contains the different logos in EPS, WMF, EMF and GIF format for print, Office and Internet media as well as a PDF file that provides you with detailed usage guidelines for the individual logos. The information is provided in German and English.
Where can I get the latest press releases from AMAZONE?
An overview of the latest press information can be found in the press information section.
At which fairs will AMAZONE be represented?
An overview of the pending fair dates with AMAZONE participation is provided in our events calendar.
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